Outsourcing your IT is a relationship, not a transaction, and the wrong fit is expensive to unwind. The best partners are judged less by their price list than by how they communicate, how they respond when things go wrong, and whether they explain decisions in plain language.
What to look for
Ask about response times in writing, who actually answers when you call, how they document your environment, and how they handle security. Be wary of anyone who locks you in, hides their work, or only appears when something is broken. You want a partner invested in things not breaking.
