Standard
Business-hours coverage.
$12
/ user / month
- Sun–Thu business hours
- Phone, email & portal
- Ticket tracking
- Monthly report
Managed & Support
Helpdesk Outsourcing
A professional, SLA-backed help desk for your staff — without the cost of building one in-house.
Overview
What we deliver with Helpdesk Outsourcing
When your team has an IT problem, they need a fast, knowledgeable response. Building that capability internally is expensive and hard to staff. We provide it as a service — a responsive help desk that answers your people, resolves issues and escalates cleanly when needed.
You get consistent service quality, defined response times and full visibility through reporting, billed as a simple monthly service.
What's included
Everything you need, handled
Single Point of Contact
One clear channel for your staff to reach support by phone, email or portal.
Tiered Resolution
First-line support that resolves common issues fast, with clean escalation for complex ones.
SLA-Backed Response
Defined response and resolution targets you can rely on.
Ticket Tracking
Every request logged, tracked and reportable — nothing falls through the cracks.
Knowledge Base
Common fixes documented so recurring issues get faster over time.
Monthly Reporting
Clear reporting on volumes, response times and recurring problems.
The benefits
Why it matters for your business
- Enterprise-grade support without the in-house overhead
- Consistent response quality and defined SLAs
- Frees your team from being the unofficial IT help desk
- Scales up and down with your headcount
Who it's for
A good fit if you are…
- Multi-location businesses (retail, hospitality, clinics)
- Companies whose staff currently interrupt each other for IT help
- Organizations that need support coverage beyond office hours
How we work
A clear, proven process
01
Define
We agree scope, hours, SLAs and escalation paths.
02
Set up
We configure the ticketing channel and document your environment.
03
Support
Your staff get fast, friendly, accountable help.
04
Report
Monthly reviews surface trends and fixes.
Pricing
Simple, transparent plans
Starting points tailored to your needs — pick one and we'll confirm scope in your proposal.
Extended
Longer hours, faster SLAs.
$22
/ user / month
- Extended hours coverage
- Priority SLAs
- Knowledge base
- Escalation management
- Bi-weekly reporting
24×7
Round-the-clock support.
Custom
- True 24×7 coverage
- Guaranteed SLAs
- Dedicated team
- Custom integrations
Pricing scales with user count and coverage hours. Final scope confirmed in your proposal.
Ready to move forward with Helpdesk Outsourcing?
Tell us about your environment and goals — we'll come back with a clear, practical proposal.
Schedule a Consultation